Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.
Because our strips are consumable, we cannot accept returns on opened or used products for health and safety reasons. To be eligible for a return, your item must be unopened, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.
Once your return request is approved, you’ll receive a prepaid return label. You must ship your item back within 7 days of receiving this label. Returns shipped after this period, or received more than 30 days after delivery, will not be accepted or refunded.
Returns must first be approved before sending any items back. Items sent to us without an approved return will not be accepted.
To start a return or report an issue, contact us at nutritionmavi@gmail.com. Please do not send any items back without first contacting us — they will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can make it right with a replacement or refund.
Exceptions / Non-returnable Items
We cannot accept returns on opened products, perishable goods, sale items, or gift cards.
Refunds
If your refund is approved, we’ll process it to your original payment method within 10 business days. Please note it may take additional time for your bank or card company to post the refund. If more than 15 business days have passed since your refund was approved, contact us at nutritionmavi@gmail.com.
Summary
Because our strips are consumable, we generally don’t accept returns on opened packages. If your order arrives damaged, incorrect, or you are unhappy with it for any reason, please contact us within 30 days for a replacement or refund.
